These Terms of Service ("Terms") govern your use of the website at bernysappliances.com and the appliance and HVAC repair services provided by Berny's Appliances LLC ("Berny's Appliances," "we," "us," or "our"), a family-owned Tennessee limited liability company based at 200 Prosperity Dr, Knoxville, TN 37923. By visiting our website, contacting us, scheduling a service, or accepting service from a Berny's Appliances technician, you agree to these Terms. If you do not agree, please do not use our services.
By using our website, calling our office, requesting service, accepting an appointment, or allowing a Berny's Appliances technician to perform work at your property, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. These Terms also incorporate by reference our Privacy Policy, which describes how we handle your personal information.
Berny's Appliances LLC is a Tennessee limited liability company doing business as "Berny's Appliances" and "BERNY'S SERVICES." We are family-owned and have been serving Knoxville and surrounding communities since 2022. We are factory-authorized for major brands including GE, Samsung, LG, Liebherr, Hestan, ZLINE, and Lacanche, and we provide service for most other major appliance brands. We are licensed and insured to operate in Knox County, Tennessee.
To use our services you must be at least 18 years old, capable of forming a legally binding contract under Tennessee law, and the owner or authorized occupant of the property where service is requested. By providing information to us, you represent that the information is accurate and that you have the authority to schedule service at the address you provided.
Berny's Appliances provides repair, diagnostic, and service work for residential appliances and HVAC systems, including but not limited to:
We may decline to service an appliance that is unsafe to operate, has been heavily modified, or is older than what manufacturers reasonably support. We reserve the right to limit, refuse, or terminate service at our sole discretion.
Our standard service area is the Knoxville, Tennessee metropolitan area and surrounding communities within approximately 50 miles of our 200 Prosperity Dr location. We commonly serve Farragut, Maryville, Oak Ridge, Lenoir City, Alcoa, Sevierville, and similar towns. Addresses outside the standard service area may be charged a higher diagnostic fee or declined entirely. We use Google Maps to compute the driving distance from our location to your address; the value Google returns is the value we use.
You may request service through our website (/book-online or /contact), by calling us at (629) 401-2622, or through a third-party platform such as Thumbtack or Angi. After receiving your request we will confirm appointment details by phone, SMS, or email. An appointment is not confirmed until we send you a confirmation. We may decline to schedule, reschedule, or cancel an appointment in our reasonable discretion (for example, if a technician is unavailable, if your address is outside our service area, or if information you provided turns out to be inaccurate).
For most service calls we charge a diagnostic fee starting at $70. The actual fee depends on driving distance from our office to your address: closer addresses are billed at $70, addresses farther into our service area scale up to roughly $200 for the outer edge. The exact fee for your address is calculated when you book and is communicated to you before the appointment.
After diagnosing the appliance, our technician will provide a repair estimate covering parts and labor. No repair work begins until you authorize the estimate in writing, by digital acceptance, or verbally. Estimates are valid for 30 days from the date issued unless we tell you otherwise. Prices for parts may change if the manufacturer changes pricing or the part becomes back-ordered; we will notify you before applying any change. You are not obligated to accept any estimate.
Payment is due upon completion of the service unless we have agreed in writing otherwise.
We warrant the labor we perform on your appliance to be free from defects in workmanship for a period of 6 to 12 months from the date the work is completed. The exact length depends on the type of repair:
The applicable warranty length is documented on your invoice.
Parts are covered by the manufacturer's warranty, which is typically 1 year for factory-authorized OEM parts. We pass the manufacturer warranty through to you and will assist you in making warranty claims. We do not warrant aftermarket parts beyond the manufacturer's stated warranty, and in some cases aftermarket parts have no warranty at all.
Our labor warranty covers a recurrence of the same problem we repaired, caused by faulty workmanship. If the same component we replaced fails within the warranty period, we will return and re-repair the appliance at no additional labor cost (parts may be covered separately by the manufacturer warranty).
The warranty is void and we have no obligation to honor a warranty claim if any of the following has occurred:
Call us at (629) 401-2622 within the warranty period and explain the issue. We may ask you to send photos or a short video, allow remote diagnostic, or schedule a return visit. If we determine the problem is covered by the warranty, we will return at no labor charge. If we determine the problem is something different, the regular diagnostic fee may apply (and will be communicated to you in advance).
So we can complete the work safely and efficiently, you agree to:
To document the condition of your appliance and the work we performed, our technicians may take before, during, and after photos, including model and serial number plates. These photos are stored as part of your service record and used for:
We will not use identifiable photos of your home for marketing purposes without your separate consent. You may ask us to delete service photos by contacting us at support@bernysappliances.com; we will delete them subject to legal recordkeeping requirements (for example, we may need to keep them for the duration of the warranty period or per tax law).
By providing your phone number when you book a service, you consent to receive transactional SMS, MMS, and voice communications from Berny's Appliances at that number — including appointment confirmations, on-the-way notifications, parts arrival updates, invoice links, follow-up messages, and review requests. Message and data rates may apply.
After a job is complete we may invite you to leave a Google review or share a satisfaction rating with the technician. You are never required to leave a review, and your decision to leave or not leave a review will not affect any past or future service. Reviews you choose to publish must be truthful and reflect your genuine experience. Berny's Appliances does not pay customers for reviews, offer compensation contingent on positive reviews, or attempt to suppress negative reviews.
You agree not to:
We reserve the right to suspend, ban, or take legal action against any user who violates these rules, and to report violations to the appropriate authorities.
The Berny's Appliances name, logo, trade dress, website design, copy, photographs, illustrations, and all related materials are the property of Berny's Appliances LLC or its licensors and are protected by United States copyright, trademark, and other intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission, except that you may make a single copy for personal, non-commercial reference.
Customer-provided content: photos, descriptions, and other information you provide to us in connection with a service request remain your property. You grant Berny's Appliances a non-exclusive, royalty-free, worldwide license to use that content for the limited purposes of (a) performing the service you requested, (b) maintaining our service records, (c) supporting warranty claims, (d) training our technicians internally, and (e) defending or asserting legal claims arising from the service. We will not use your photos or content for advertising or marketing without your separate, specific consent.
Berny's Appliances participates in third-party lead platforms including Thumbtack and Angi. When you contact us through one of these platforms, your communication is governed by the platform's terms and privacy policy in addition to ours.
To respond to customers efficiently, Berny's Appliances integrates with the Thumbtack Partner Platform (Messages_v4 API, OAuth scope supply::messages.write). When you message us through Thumbtack, our office may reply through the Thumbtack messaging system, by SMS, or by both. The integration is bilateral between Berny's Appliances LLC (Thumbtack Business ID 424727961323749397) and Thumbtack — no other professionals or sub-customers use our integration.
Lead-platform terms and privacy policies are available here:
To the maximum extent permitted by Tennessee law:
To the extent permitted by Tennessee law, you agree to defend, indemnify, and hold harmless Berny's Appliances LLC, its members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to (a) your breach of these Terms, (b) your misuse of the website, (c) inaccurate information you provided to us, (d) damage to property caused by your failure to disclose hazards or maintain working utilities at the service address, or (e) your violation of any applicable law or third-party right.
These Terms and any dispute arising out of or related to them are governed by the laws of the State of Tennessee, without regard to its conflict-of-law provisions. The exclusive venue for any court action is the state and federal courts located in Knox County, Tennessee, and you consent to personal jurisdiction in those courts.
If you have a problem with our service, please call us first at (629) 401-2622 or email support@bernysappliances.com. The vast majority of issues are resolved with a phone call. We commit to acknowledging your concern within 2 business days and proposing a resolution within 14 days.
If informal resolution does not work, you may bring an action in small claims court in Knox County, Tennessee (the venue for amounts within small-claims limits) or pursue mediation with a Tennessee-based mediator at a location agreed by the parties, with mediator costs split equally between the parties unless we agree otherwise in writing. We are open to mediation in good faith. Either party may bring an action for injunctive relief to protect intellectual-property rights or to address abuse of our website.
If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect, and the unenforceable provision will be reformed only to the minimum extent necessary to make it enforceable.
We may update these Terms from time to time. The "Effective date" near the top tells you when the current version became active. For material changes we will post a prominent notice on our website. Continued use of our website or services after a change becomes effective constitutes acceptance of the updated Terms. If you do not agree with a change, your remedy is to stop using our services.
Neither party is liable for any failure or delay in performance to the extent caused by events beyond reasonable control, including without limitation acts of God, weather emergencies, fires, floods, earthquakes, pandemics, supply-chain disruptions, manufacturer parts shortages, government actions, labor disputes, internet outages, or utility failures. Affected service obligations are tolled until the event subsides; we will use reasonable efforts to resume promptly.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
These Terms, together with our Privacy Policy and any invoice, estimate, or written agreement you sign with us, constitute the entire agreement between you and Berny's Appliances LLC regarding your use of our website and our services, and supersede any prior or contemporaneous oral or written communications on the same subject.
For questions about these Terms or any aspect of our services:
Thank you for choosing Berny's Appliances. We appreciate your business and the trust you place in us when you let us into your home.